.:: Heartland Computers ::. Home Electronics: Laptops, Notebooks, Plasma TVs, Digital Cameras

Your Cart

Toll free number : 1-800-257-9505

	View My Account
	View My Cart
	View My Wish List
	New Member
	Customer Login

Quick Links

Omaha, NE
2101 N. 120th St. Suite C4 (120th & Blondo) Omaha, NE 68164 (CST)

Monday - Saturday
9:00 AM - 6:00 PM
Sunday
Closed

Tel: 402-502-7040

Atlantic, IA
411 Chestnut St. Atlantic, IA 50022 (CST)

Monday - Friday
8:30 AM - 5:30 PM
Saturday
9:00 AM - 2:00 PM
Sunday
Closed

Tel: 712-243-7970

Customer Services

	FAQ
	Privacy Info
	Our Services & Prices
	Contact Us
	Customer Testimonials
	Store Hours
	Return Policy
	Request IT Support

Company

	About us
	Career
	Mission Statement
	Feedback
	Company News

Knowledge Base

	Windows Tips & Tricks
	All About Windows 7
	MS Video Learning
	General Computer FAQ

Support

	Download
	Useful Links

Certification

Certified Professionals

Community

	Partners Links
	Social Responsibility

Return Policy

Returns and Refunds Policy:

In any case, refunds CANNOT be accepted when the UPC code, serial number and/or any bar code is missing for ANY reason.

All returns covered under our thirty (30) day return period are subject to the following:

HeartlandComputers.com reserves the right to:
- Apply a 20% restocking fee to all refunds.
- Charge a 20% restocking fee for damaged, incomplete or otherwise non-conforming return(s).
HeartlandComputers.com does not offer money-back guarantee on any product.
A Return Merchandise Authorization (RMA) number issued by HeartlandComputers.com must be accompanied with all returns.
RMA numbers must be obtained no later than thirty (30) days from the delivery date.
After 30 days from the delivery date, all product returns must be handled directly by the manufacturer or warranty provider.
- All RMA numbers are valid for ten (10) days from the date of issuance.
All products must be returned in new or like-new condition, including original packaging, all documentation and accessories. Failure to include accessories and/or parts may result in additional charges.
HeartlandComputers.com will not accept products that have been physically damaged or misused.
- Over-clocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are NOT eligible for replacement or refunds.
- Motherboards or CPU's with bent pins are NOT eligible for replacement or refunds. These returns should be forwarded to the manufacturer directly for repair.
Repair fees are applicable if a customer chooses to have the damaged product repaired. Otherwise the damaged product will be shipped back at the customer's expense in the same state as it was received.
HeartlandComputers.com will not accept or honor exchanges for any product(s) for which a mail-in-rebate was submitted.
All returns must be shipped at the customer's own expense.
HeartlandComputers.com will not be held accountable for lost or damaged packages. We recommend customers to ship return product(s) insured and with a tracking number.
HeartlandComputers.com will not be responsible for lost shipment of replacement product(s) shipped from manufacturer or warranty provider. Title to the product being returned will remain with you at all times, and will transfer from you to the manufacturer, warranty provider or a third party in the case of a liquidation of the return only upon receipt of the return product(s) by the party.
HeartlandComputers.com is not responsible for personal data or product(s) left in returned merchandise. These will be discarded and not returned.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
Please allow 1-2 weeks for all refund(s) to appear on your account. All refunds will be in the same form as initial payment.
Claim for missing accessories or product not as advertised must be reported within fifteen (15) days from the delivery date.
Returns may be tested depending on the product.
- Return for replacements or refunds found to be non-defective or non-damaged will result in a $25 handling fee. Customers agree that they will abide by the findings of HeartlandComputers.com.
Any product(s) deemed non-defective or non-damaged will be returned in the condition received at the customer's own expense.
Customer is to report missing product(s) lost or damaged to HeartlandComputers.com within 48 hours of delivery of the product(s). Failure to do so will results in the forfeiture of any possible remedy from HeartlandComputers.com.

After receiving your Return Merchandise Authorization (RMA) number

Write your RMA number legibly on the return label or outside of the packaging box.
Return the Product in its original packaging to:
- HeartlandComputers.com Returns Department
  2101 N. 120^th St. Ste. C4
  Omaha, NE 68164