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FAQ/NEWS

FAQ/NEWS

Q. 1. What is the company's return policy?

Answer: Any unopend item 5 days (Open item subject to 20% restocking fee), store credit 14 days, and return for repair or replacement 30 days (Product may carry standard  manufacture warranty). No refund or exchange on special order item. Any open software can not be returned or exchanged due to copy write law.

 

Returns Available/Warranty
Return for credit: 14 Day(s)
Return for refund: 5 Day(s)
Return for repair/replacement: 30 Day(s)

 

 Q. 2. Can we buy gift card from Heartland Computer? What is the expire date?

Answer: Yes; you can purchase gift card from Heartland Computer. There is no expire date on that.

 Q. 3. Can we order custom computer from Heartland Computer and what kind of warranty comes with it?

Answer: Yes; you can order custom computer from us and we provide 3 years limited waranty. For more information, please give us a call or stop by any of our store locations.

 Q. 3. Can we use check, debit/credit card to purchase item from Heartland Computer?

Answer: Yes; you can use echeck via paypal, personal or business check (Iowa & NE) , master, visa, discover, american express card´╝Ť Subject to identity verification.

 Q. 4. What kind of services Heartland Computer provide? What is the standard turn around time for computer repair?

Answer: We provide many different types of computer services. For detail info, please visit our service page. We have same day turn around time for most of the computer works. However, it may takes upto 48 hours. Some exception may apply due to parts availability. 

 Q. 5. Does Heartland Computer provide House call or onsite call services?

Answer: Yes; we provide house call to individual or onsite call to company. House call or onsite call may be charged by hourly basis or flat rate.

 Q. 6. Does Heartland Computer also build server computer for company or just a work station?

"Answer: Yes; we build workstation and server with RAID configuration for both individual and businesses. 

Q. 7. What does Academic Software mean?

Answer: Academicsoftware is not licensed for use in a commercial environment or a business. It is intended for use by Students and Teachers. Academic software includes the same software as the regular retail versions but with discounted pricing. The software is not limited or different from the commercial version.

Manufacturers offer Academic software to Students and Teachers at discounted prices, but again, the software is not different in any way than the Commercial version.

 

 

 

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